TERMS AND CONDITIONS OF USE
Last Updated: 07 December 2025 

Business Name: The Animal Assisted Therapist t/a Deena Cooper - Psychologist / Deena Cooper - Equestrian Performance Psychologist / Deena Cooper - Psychologist

ABN: 41526718018 

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1. Introduction & Acceptance
By accessing www.deenacooper.com.au or www.theequestrianpsychologist.com.au (the "Site") or purchasing our services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must cease using the Site immediately.

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2. Eligibility 
2.1 Age Requirement

By using this Site, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into a binding contract.

2.2 Minors If you are under 18, you must have permission from a parent or legal guardian to use this Site. Parents/Guardians who allow their minors to use the Site are responsible for the minor’s actions and compliance with these Terms.

 

3. Nature of Services 
3.1 Educational Scope

Our services, including online courses, webinars, and coaching materials, are for educational and performance enhancement purposes only. They are designed to build mental skills for equestrian sport.

3.2 No Clinical Relationship

Use of this Site does not establish a Psychologist-Client therapeutic relationship. This content is not a substitute for clinical psychological diagnosis or treatment.

 

4. User Accounts, Suspension & Termination
4.1 Account Security

You are responsible for maintaining the confidentiality of your account login details. You must not share your password with anyone else.

4.2 Right to Suspend or Cancel

Deena Cooper - Equestrian Performance Psychologist reserves the right to suspend or terminate your account and restrict your access to the Site at any time, without notice, if:

You breach these Terms (e.g., sharing course content, leaving abusive comments).

We suspect fraudulent or illegal activity.

Non-payment of fees.

We discontinue the service.

4.3 Effect of Termination

Upon termination for a breach of Terms, your right to use the services will immediately cease, and no refund will be provided.

 

5. Products, Pricing & Payment
5.1 Payment Methods

We accept payment via Stripe. You warrant that you are the authorized user of the payment method provided.

5.2 Right to Change Offerings

We reserve the right to modify, suspend, or discontinue any aspect of the Site, including courses, prices, and content, at any time without prior notice. We may also limit certain features or restrict access to parts of the Site.

5.3 Future Updates

Purchasing a course or any other content grants you access to the content as it exists at the time of purchase. While we may provide updates, we are under no obligation to update content indefinitely unless explicitly stated.

 

6. Intellectual Property (Copyrights)
6.1 Ownership

All content on this Site—including text, graphics, logos, video lessons, audio files, and workbooks—is the property of Deena Cooper - and is protected by Australian and international copyright laws. 6.2 License to Use We grant you a limited, non-exclusive, non-transferable license to access the content for your personal, non-commercial use. 6.3 Prohibited Use You strictly may not:

Copy, reproduce, or redistribute our materials.

Share your login credentials to allow others to access the content.

Use our methodologies to create a competing product or service.

 

7. Warranties & Disclaimers

7.1 "As Is" Basis

Except for the guarantees that cannot be excluded under Australian Consumer Law (ACL), our services are provided on an "as is" and "as available" basis without warranties of any kind.

7.2 No Guarantee of Results

We provide evidence-based mental strategies, but we do not warrant or guarantee specific results (e.g., winning a competition, achieving a specific score, or preventing a fall). Your success depends on your own effort, riding ability, and external factors.

7.3 Technical Warranty

We do not warrant that the Site will be uninterrupted, error-free, or free from viruses.

 

8. Liability & Assumption of Risk 
8.1 High-Risk Activity You acknowledge that horse riding is a dangerous sport with inherent risks of injury or death.

8.2 Voluntary Participation

You voluntarily assume all risks associated with applying mental skills in the saddle. Deena Cooper - Psychologist is not liable for any physical injury, property damage, or accident that occurs while you are riding or applying our techniques.

8.3 Limitation of Liability

To the fullest extent permitted by law, our liability for any claim arising out of these Terms is limited to the amount you paid for the service.

 

9. Refunds (Australian Consumer Law)
9.1 No Change of Mind

As our products are digital and immediately accessible, we do not offer refunds for "change of mind."

9.2 Major Faults

If the digital content is faulty (e.g., files are corrupt) and cannot be fixed, you are entitled to a remedy under the Australian Consumer Law.

10. Governing Law
These Terms are governed by the laws of Queensland, Australia.